These Terms of Service ("Terms") govern your access to and use of the services provided by Syntomo, Inc. ("Syntomo," "we," "us," or "our"), including our website at syntomo.com and our HIPAA compliance automation platform (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
1. Eligibility and Accounts
You must be at least 18 years old and have the legal authority to enter into these Terms. If you are acting on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@syntomo.com if you suspect any unauthorized access to your account.
2. Description of Services
Syntomo provides a cloud-based platform that helps healthcare organizations automate HIPAA access certifications, manage vendor access governance, and generate audit-ready compliance documentation. The specific features available to you depend on the subscription plan agreed upon in your order or agreement with Syntomo.
We reserve the right to modify, suspend, or discontinue any feature of the Services at any time with reasonable notice. We will not materially reduce the core functionality of your paid subscription during an active billing period without notice and a pro-rata refund.
3. Acceptable Use
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Services to violate any applicable law, regulation, or third-party rights
- Attempt to gain unauthorized access to any part of the Services or related systems
- Upload or transmit malicious code, viruses, or any other harmful software
- Reverse engineer, decompile, or disassemble any part of the Services
- Use the Services to process data in a manner that violates HIPAA or other applicable healthcare privacy laws
- Resell, sublicense, or otherwise make the Services available to third parties without our prior written consent
- Use automated tools to scrape, crawl, or extract data from the Services
4. HIPAA and Protected Health Information
Syntomo is designed for use by HIPAA-covered entities and business associates. Our platform processes access metadata — it does not store or transmit Protected Health Information (PHI) as part of its core operation.
To the extent your use of the Services involves the creation, receipt, maintenance, or transmission of PHI on your behalf, such use is governed by a separate Business Associate Agreement (BAA). A BAA must be executed before using the Services in connection with PHI. Contact us at compliance@syntomo.com to request a BAA.
You are responsible for ensuring that your organization's use of the Services complies with HIPAA and all other applicable healthcare privacy regulations.
5. Subscription, Payment, and Cancellation
Access to the paid features of the Services requires a subscription. Subscription fees, billing cycles, and plan details are set forth in your order or as displayed at the time of purchase.
Fees are billed in advance on a monthly or annual basis and are non-refundable except as expressly stated herein or required by law. You authorize Syntomo to charge your payment method for all fees due.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial periods. There are no long-term contracts or cancellation fees.
We reserve the right to change subscription pricing with at least 30 days' notice. Continued use of the Services after a price change constitutes your acceptance of the new pricing.
6. Intellectual Property
Syntomo and its licensors own all right, title, and interest in and to the Services, including all software, designs, text, graphics, and other content. Nothing in these Terms transfers any intellectual property rights to you.
You retain ownership of all data and content you upload to the Services ("Customer Data"). You grant Syntomo a limited, non-exclusive license to use Customer Data solely to provide and improve the Services.
We may use aggregated, anonymized data derived from your use of the Services for product improvement, benchmarking, and research purposes, provided such data cannot reasonably be used to identify you or your organization.
7. Confidentiality
Each party agrees to keep the other's confidential information (including business information, technical data, and Customer Data) strictly confidential and not to disclose it to third parties without prior written consent, except as required by law or as necessary to provide the Services. This obligation survives termination of these Terms for three (3) years.
8. Data Security
Syntomo implements and maintains commercially reasonable administrative, physical, and technical safeguards to protect Customer Data. In the event of a confirmed data breach affecting your Customer Data, we will notify you without undue delay and in compliance with applicable law.
9. Warranties and Disclaimers
Syntomo warrants that the Services will perform materially as described in our documentation under normal use. If the Services fail to meet this warranty, your sole remedy is for Syntomo to use commercially reasonable efforts to correct the issue or, at our discretion, to provide a pro-rata refund for the affected period.
EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. SYNTOMO EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SYNTOMO DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.
The Services are compliance tools designed to support — not replace — your organization's compliance program. Syntomo does not provide legal, regulatory, or compliance advice. You are solely responsible for ensuring your organization's compliance with HIPAA and all applicable laws.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SYNTOMO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES.
SYNTOMO'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO SYNTOMO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
11. Indemnification
You agree to indemnify and hold harmless Syntomo and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services in violation of these Terms; (b) your violation of any law or the rights of a third party; or (c) your Customer Data.
12. Term and Termination
These Terms remain in effect while you use the Services. Either party may terminate for convenience with 30 days' written notice. Either party may terminate immediately if the other materially breaches these Terms and fails to cure the breach within 15 days of written notice.
Upon termination, your right to access the Services ceases immediately. We will make your Customer Data available for export for 30 days following termination, after which it may be deleted. Sections 6, 7, 9, 10, and 11 survive termination.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms that cannot be resolved informally will be submitted to binding arbitration under the rules of the American Arbitration Association, conducted in English. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information.
14. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a new effective date and, for significant changes, by email at least 14 days in advance. Your continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.
15. Miscellaneous
Entire Agreement. These Terms, together with any applicable BAA and order documents, constitute the entire agreement between you and Syntomo regarding the Services and supersede all prior agreements.
Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.
Waiver. Failure to enforce any provision of these Terms will not constitute a waiver of our right to enforce it in the future.
Assignment. You may not assign these Terms without our prior written consent. Syntomo may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
16. Contact Us
If you have questions about these Terms, please contact us:
- Email: legal@syntomo.com
- Address: Syntomo, Inc., United States